Terms And Conditions



Busmela is a simple and the fastest growing online bus ticket booking platform in India. Which purely connects 1000’s of bus operators with travelers.

1. Busmela.com is an aggregator for online bus ticket booking a connecting platform. It enables travelers to book online bus tickets as per their comfort, choose seats, bus operator preferences, departure times and prices.

2. Busmela allows its user to buy tickets for you and your family, relatives, and friends by registering on our website as well as on our Busmela App accepting all TERMS & CONDITIONS.

3. Being aggregators, Busmela provides its customer with online bus ticket booking confirmation via email/ SMS with complete details (Boarding point, Departure time and dropping point and arrival time along with preferred seat no and bus operator contact details). The arrival and the departure timings mentioned on online tickets are only tentative timings. The bus may be delayed due to natural climate conditions or due to traffic jams. However, the bus will not leave the source before the mentioned time on online bus tickets. Reminder messages will be sent to the travelers about the journey. If the required customer can contact the bus operator for any further queries mentioned either on ticket/SMS.

4. Passengers are requested to fill all mediatory details required at the time of online bus booking. Failing to do so may cause inconvenience to travelers.

Here are some key points you should keep in notice before boarding bus

  • Email/ SMS of Bus ticket should be with the passenger during traveling as electronic ticket formats are widely accepted by all bus operators.

Note* some bus operators do not accept electronic tickets formats. Hence passengers are requested to take a print of the bus ticket from your registered Email.

  • The passenger is requested to take identity proof (PAN Card, Voter Card Driving License, Aadhar Card or Passport).

5.Passengers are requested to carefully read all necessary information mentioned in electronic ticket before boarding the bus.

6.In case of any complaints/ grievances, travelers can write us at info@busmela.com

7.Busmela offers simple, secure, easy and fastest mode of online payment no additional hidden charges will be taken until unless it is specified in the bus booking detail page at the time of booking.

8.Bus ticket booking can be made online by filling up the booking form provided by Busmela. Payment can be made through any of the credit/debit cards listed here.

9.Bus Ticket cancellation and confirmation email/SMS will be sent to the customer, if not sent due to any reasons Busmela support team will resend the Email/SMS, IF server issues which are not covered under Busmela services.

10.Busmela reserves its absolute rights to withdraw or alter any terms and conditions of the offer at anytime without prior notice. 

11.In case of any legal disputes, all cases are subjected to exclusive jurisdiction In Pune (Maharashtra) only.

12.The content of the pages of the website is for your general information and use only. It’s subjected to change without notice. This website contains material which is owned by or licensed to us. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.